Important customer information
PURCHASING PROCESS
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How do I find a particular product
Products are classified into categories and each category into several subcategories.
You should access to the subcategory you fancy using the main menu so you can see the products that comprise it. as well you can use the search engine browser to locate items.
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Why are there certain products that can not be found per unit?.
Some items are not sold per unit and are sold in boxes, for instance, 6 or 12 units, that is why you have to buy them in multiples of those amounts.
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How do I add an item to my cart?
Once you have chosen your item you should click on “Add to cart” to make that item part of our order.
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What steps must I follow to place an order?
1. Go to the cart, clicking on “View cart”. There you can remove products and switch the quantities of them. Then click on “Order processing” "to continue.
2. Insert your personal details, invoice/billing address and shipping address. You have to create a user account if this is the first time you buy and accept the privacy policy. Then click “Continue…” .
3. Insert your credit card details. Press “Authorized payment”.
4. In the confirmation screen you have the option of print your order details pressing on “Print”. As well you will receive an e-mail with the confirmation of your order.
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Do I have access to my invoice?
Yes. When your order is picked up by the transport company, invoice is issued in PDF format on your e-mail and sent to your e-mail. As well you will be able to access to it on the “Delivered orders” section on your account when the parcel in the carriers/delivery company’s hands.
PAYMENT
- Which credit cards can I use?
At the current moment 4b
- Can I pay with a debit card?
Yes.
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Why can my card be rejected?
The data that we ask for the payment must coincide with those on your card. A simple typographical error could result into a rejection of the operation, so we ask you to fill in the payment form carefully.
As well you may have exceeded the limit of your credit or your card may be expired.
Please, check with your bank in case of any doubt related to either the card or the payment process.
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Can I have an invoice to the name of my company?
Yes. In your cart it is possible to indicate whether it is on individual terms or for a company. In the latter, you will be asked for the fiscal details
SEND
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May be the country of delivery different from the country of purchase?
No. Each country has its own on-line store with different products, prices and shipping costs. When you enter the web for the first time, you choose the country where you want your order to be sent.
- How long does it take to get my order?
You will receive it on a estimate period of 4 days.
- How much will I have to pay for shipping costs?
Shipping costs are estimated at the moment of doing the order.
- Can I follow the progress of my order?
Yes, on the “Delivered orders” section of your account you can see the estate of your orders.
RETURNS
- Does Bibloworld online have a Customer Service?
Yes, there is a free application form and a toll-free telephone number during businesses hours from 09:00h to 19:00h (GMT+01:00) +34 981 915500
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Which information is available in the Customer Service?
You can solve doubts on products, orders, payments, refunds and other queries you may have.
- Is it possible to cancel an order?
Yes, provided that the item has not entered into the wrapping and shipping process. You can ask for the cancellation on the contact application or call our Customer Service +34 981 915500
- What happens when one of the products on my order is damaged?
We will replace it as soon as possible without any additional charge.
To solve it, use the contact application or call our Customer Service +34 981 915500
- What do I have to do if I receive a different article than the one I order?
We will change it for you as soon as possible and without any additional charge.
To solve this issue, use the contact application or call our Customer Service +34 981 915500
- Can I return a product if I change my mind?
Yes, we will refund you the price of the article to the same card you made the order, once you return it.
You will bear all shipping charges.
To solve this problem use the contact application or call our Customer Service +34 981 915500
TECHNOLOGY
- Which Internet browsers do I need to use to see Bibloworld web page properly?
The page Bibloworld is optimized to be viewed in Microsoft Internet Explorer 6 or higher, Mozilla Firefox 1.5 or higher and Safari 2 or higher.
You can install the latest versions of the web browsers on the following links:
· Opera
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What screen resolution do I need?
1.024 width x 768 height or higher dimensions.
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Is it secure to buy on Bibloworld online?
Yes. You can buy with complete peace of mind because we spent a great effort to have resources to ensure the safety of your purchases and your data.