Products are classified into categories and each category into several subcategories.
You should access to the subcategory you fancy using the main menu so you can see the products that comprise it. as well you can use the search engine browser to locate items.
Some items are not sold per unit and are sold in boxes, for instance, 6 or 12 units, that is why you have to buy them in multiples of those amounts.
Once you have chosen your item you should click on “Add to cart” to make that item part of our order.
1. Go to the cart, clicking on “View cart”. There you can remove products and switch the quantities of them. Then click on “Order processing” "to continue.
3. Insert your credit card details. Press “Authorized payment”.
4. In the confirmation screen you have the option of print your order details pressing on “Print”. As well you will receive an e-mail with the confirmation of your order.
Yes. When your order is picked up by the transport company, invoice is issued in PDF format on your e-mail and sent to your e-mail. As well you will be able to access to it on the “Delivered orders” section on your account when the parcel in the carriers/delivery company’s hands.
At the current moment 4b
The data that we ask for the payment must coincide with those on your card. A simple typographical error could result into a rejection of the operation, so we ask you to fill in the payment form carefully.
As well you may have exceeded the limit of your credit or your card may be expired.
Please, check with your bank in case of any doubt related to either the card or the payment process.
Yes. In your cart it is possible to indicate whether it is on individual terms or for a company. In the latter, you will be asked for the fiscal details
No. Each country has its own on-line store with different products, prices and shipping costs. When you enter the web for the first time, you choose the country where you want your order to be sent.
You will receive it on a estimate period of 4 days.
Shipping costs are estimated at the moment of doing the order.
Yes, on the “Delivered orders” section of your account you can see the estate of your orders.
Yes, there is a free application form and a toll-free telephone number during businesses hours from 09:00h to 19:00h (GMT+01:00) +34 981 915500
You can solve doubts on products, orders, payments, refunds and other queries you may have.
Yes, provided that the item has not entered into the wrapping and shipping process. You can ask for the cancellation on the contact application or call our Customer Service +34 981 915500
We will replace it as soon as possible without any additional charge.
To solve it, use the contact application or call our Customer Service +34 981 915500
We will change it for you as soon as possible and without any additional charge.
To solve this issue, use the contact application or call our Customer Service +34 981 915500
Yes, we will refund you the price of the article to the same card you made the order, once you return it.
You will bear all shipping charges.
To solve this problem use the contact application or call our Customer Service +34 981 915500
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Yes. You can buy with complete peace of mind because we spent a great effort to have resources to ensure the safety of your purchases and your data.